Gage Your B2B Marketing by Watching the Customer Experience

See on Scoop.itB2B Sales & Marketing

“If you’re only developing content with consumption in mind, you’re missing a huge opportunity to keep momentum going as prospective buyers move through the buying cycle.”


How often have you repeated a “good story” you heard? Now compare this to how often you forward something you read as “content about a product or service”. Content is over rated in the marketing world, however, if you wrap solid information about how to “use your products and services within the power of story to satisfy the customers needs”, the odds go up it will resonate and be shared.


Read on for Karen Dietz’s ideas around this article.


I’ve said this before — biz storytelling is about engagement, not simply broadcasting messages. This is the first article I’ve found that actually tries to break down the different types of conversations you want your biz stories to spark or serve.


I disagree with the distinction between dialogue and conversation. I think a better distinction to make is between messaging and conversation. And stories are often shared within a conversation. Conversations are not necessarily storytelling. So that is my nit-pick for today.


I really wish the author, Stephanie Tilton, would have included examples for each type of conversation mentioned. She tries to explain the different conversations but I need examples this morning in order to get ideas for how to apply her advice. Or maybe I’m just too tired this morning!


So there are 2 lessons here — 1) target your storytelling to the conversations you want to promote and help along; and 2) make sure when you write content you give examples so you don’t make it so hard for your readers to apply your insights.


I also really like the point the author makes about shifting from talking to listening, and shifting to serial storytelling in your business. OK — I’m heading into the kitchen for some more coffee!


Full article:

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